Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer.

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Material type: Text

TextPublication details: Englewood Cliffs, N.J. : Prentice Hall, c1994.Description: xiii, 273 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	University Library Regular Circulation	Circulating	HF5415.5 H56 1994 (Browse shelf(Opens below))	Available		3UPML00004829

Includes bibliographical references (p. 261-263) and index.

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