Customer-focused quality : what to do on Monday morning /
Hinton, Tom.
Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. - Englewood Cliffs, N.J. : Prentice Hall, c1994. - xiii, 273 p. : ill. ; 24 cm.
Includes bibliographical references (p. 261-263) and index.
013189630X
Customer services--Quality control.
Consumer satisfaction.
Total quality management.
Master in Management
HF5415.5 / .H55 1994
Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. - Englewood Cliffs, N.J. : Prentice Hall, c1994. - xiii, 273 p. : ill. ; 24 cm.
Includes bibliographical references (p. 261-263) and index.
013189630X
Customer services--Quality control.
Consumer satisfaction.
Total quality management.
Master in Management
HF5415.5 / .H55 1994