| 000 | 01106cam a22003134a 4500 | ||
|---|---|---|---|
| 001 | tlc00012163 | ||
| 003 | DLC | ||
| 005 | 20230531145551.0 | ||
| 008 | 001107s2001 nyua b 001 0 eng | ||
| 010 | _a 00065374 | ||
| 020 | _a0071364145 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415 _b.R5553 2001 |
| 090 |
_aHF5415 _b.R5553 2001 |
||
| 082 | 0 | 0 |
_a658.8 _221 |
| 100 | 1 |
_aRobinette, Scott. _912182 |
|
| 245 | 1 | 0 |
_aEmotion marketing : _bthe Hallmark way of winning customers for life / _cScott Robinette and Claire Brand ; with Vicki Lenz. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2001. |
||
| 300 |
_a247 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 233-237) and index. | ||
| 650 | 0 |
_aMarketing. _95200 |
|
| 650 | 0 |
_aCustomer relations. _912183 |
|
| 650 | 0 |
_aConsumer satisfaction. _912184 |
|
| 700 | 1 |
_aBrand, Claire. _912185 |
|
| 700 | 1 |
_aLenz, Vicki. _912186 |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/mh021/00065374.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh021/00065374.html |
| 999 |
_c16341 _d16341 |
||