Wells, Theodora. <br/><br/>
Keeping your cool under fire :   communicating non-defensively / 
Theodora Wells. 
 - New York :  McGraw-Hill,  c1980. 
 - x, 373 p. :  ill. ;  24 cm. 
<br/><br/> Includes indexes. 
<br/><br/>Bibliography: p. 347-361. 
<br/><br/><label>ISBN: </label>0070692505 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.<br/>Success.