Improving local governance and pro-poor service delivery  citizen report card learning tool kit.  [electronic resource] : 
 Citizen report card learning kit 

 - Manila, Philippines :  Tokyo, Japan :  Asian Development Bank ;  Asian Development Bank Institute,  c2005. 
 - 1 computer optical disc :  sd., col. ;  4 3/4 in. 
<br/><br/> Title from title screen. 
<br/><br/> A tool used to provide feedback on government service quality to improve the delivery of public services. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration--Citizen participation.<br/>Civil service--Administration.<br/>Local government--Citizen participation.<br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>JF1525.T67  / I47 2005