Edvardsson, Bo,  1952- <br/><br/>
Quality of service :  making it really work / 
Bo Edvardsson, Bertil Thomasson, and John ˘vretveit. 
 - London ;  New York :  McGraw-Hill Book Co.,  c1994. 
 - xvii, 293 p. :  ill. ;  24 cm. 
 - Quality in action .
 - Quality in action (London, England) .
<br/><br/>Includes bibliographical references (p. 266-288) and index. 
<br/><br/><label>ISBN: </label>0077079493 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Total quality management.<br/>Service industries--Quality control.<br/>Service industries--Management.
<br/><br/><label>Index Terms--Curriculum Objective: </label><br/>Marketing Management --M211, <br/>Introduction to Marketing Management --MGT155, 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .E26 1994