Locker, Kitty O. Business communication : building critical skills / Kitty O. Locker, Stephen Kyo Kaczmarek. - Boston, Mass. : McGraw-Hill, c2001. - xxi, 582, G-11, PYP-4, EN-7, C-2, I-10 p. : col. ill. ; 26 cm. Includes bibliographical references and index. ISBN: Subjects--Topical Terms: Business communication. LC Class. No.: HF5718 / .L633 2001 Dewey Class. No.: 651.7