TY  - BOOK
AU  - Hargie,Owen
AU  - Dickson,David
TI  - Skilled interpersonal communication: research, theory, and practice 
SN  - 0415227208 (pbk.)
AV  - BF637.C45 H33 2003
U1  - 302.3/4 21
PY  - 2003///
CY  - London
PB  - Routledge
KW  - Interpersonal communication
N1  - Includes bibliographical references and index; Introduction : the importance of interpersonal skills -- Interpersonal communication : a skill-based model -- Nonverbal communication -- Rewarding and reinforcing -- Questioning -- Reflecting -- Listening -- Explaining -- Self-disclosure -- Set induction and closure -- Assertiveness -- Influence and persuasion -- Negotiating -- Groups and group interaction -- Concluding comments
ER  -