Hargie, Owen. <br/><br/>
Skilled interpersonal communication :  research, theory, and practice / 
by Owen Hargie and David Dickson. 
 - [Rev. and updated ed.]. 
 - London :  Routledge,  c2003 
 - p. cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introduction : the importance of interpersonal skills -- Interpersonal communication : a skill-based model -- Nonverbal communication -- Rewarding and reinforcing -- Questioning -- Reflecting -- Listening -- Explaining -- Self-disclosure -- Set induction and closure -- Assertiveness -- Influence and persuasion -- Negotiating -- Groups and group interaction -- Concluding comments. 
<br/><br/><label>ISBN: </label>0415227208 (pbk.) 0415227194 (hbk) 
<br/><br/><label>LCCN: </label>2002153984 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.
<br/><br/><label>LC Class. No.: </label>BF637.C45  / H33 2003 
<br/><br/><label>Dewey Class. No.: </label>302.3/4