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Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes.
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TextPublication details: Milwaukee, Wis. : ASQC Quality Press, c1998.Edition: 2nd edDescription: xviii, 278 p. : ill. ; 24 cmISBN: - 087389362X (alk. paper)
- HF5415.335 .H39 1997
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University Library Regular Circulation | Circulating | HF5415.335 H39 1998 (Browse shelf(Opens below)) | Available | 3UPML00004825 |
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| HF5415.3 H65 Consumer research : introspective essays on the study of consumption / | HF5415.32 .S54 1999 HF5415.32 S54 1999 Customer behavior : consumer behavior & beyond / | HF5415.335 .D44 2012 UX best practices : how to achieve more impact with user experience / | HF5415.335 H39 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods / | HF5415.5 .G356 2012 The Apple experience : the secrets of delivering insanely great customer service / | HF5415.5 .G356 2012 The Apple experience : the secrets of delivering insanely great customer service / | HF5415.5 H56 1994 Customer-focused quality : what to do on Monday morning / |
Includes bibliographical references (p. 261-266) and index.
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