Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

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Material type: Text

TextPublication details: Boston : McGraw-Hill, c1998.Edition: 2nd edDescription: xxvi, 613 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
	University Library Regular Circulation	HD9980.5 .F549 1998 (Browse shelf(Opens below))	Available		3UPML00004739
	University Library Regular Circulation	HD9980.5 .F549 1998 (Browse shelf(Opens below))	Available		3UPML00004738

Updated ed. of: Service management for competitive advantage. 1994.

Includes bibliographical references and indexes.

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